Dispatch Protocols
Section 3.1: Daily Dispatch Duties
Section 3.3: Contacting Employees
Section 3.6: Special Event Requests
Section 4.2: Incoming Telephone Calls
Section 4.3: Overview of Phone System Features
Section 4.4: Speed Dial Phone Numbers
Section 4.5: Monitoring the Business Line
Section 4.6: Use of the Telephone Device for the Deaf (TDD)
Section 4.7: Transferring Business Line Requests for Services
Section 5.1: General Radio Information
Section 5.2: General Radio Traffic Guidelines
Section 5.3: Important Radio Channels
Section 5.5: Frequently Used Radio Codes
Section 5.6: Console Operations
Section 5.7: Emergency Radio Button Activation
Section 5.8: Dispatch Tones and Pre-Alerts
Section 5.10: Agency Alert Notification
Section 6.1: General Policies Regarding 911 Computers
Section 6.2: Logging into the Vesta 911 System
Section 6.3: Readiness of Vesta 911 System
Section 6.5: 911, Callback, and Personal Call Lines
Section 6.6: Multiple Call Appearance (MCA)
Section 6.7: Call Information Display (CID) Window
Section 6.8: Dial Directory Window
Section 6.10: Teletypewriter (TTY)
Section 6.13: Recent Calls Window
Section 6.15: Master Volume Window
Section 6.16: Answering and Releasing 911 Calls
Section 6.17: Placing 911 Calls on Hold
Section 7.1: General Information
Section 7.2: RescueNet Dispatching Windows
Section 7.3: Recording Calls for Service
Section 7.4: Inputting Locations
Section 7.5: Creating Scheduled Events
Section 8.1: Receiving a Request for Service
Section 8.2: Dispatching an Alarm
Section 8.4: Receiving a Request for Service via Text-to-911
Section 8.5: Radio Request for Service
Section 8.6: Emergency and Non-Emergency Transfers
Section 8.7: Code Blue Procedures
Section 8.8: Requests for Service at Standby Medic Events
Section 8.9: Request for Service at Texas A&M EMS Standby Event
Section 8.13: Cancelation Reasons
Section 8.14: Dealing with Distraught Callers
Section 8.15: Requests for Service not in Territory
Section 8.16: Callers not with the Patient
Section 8.17: Requesting Mutual Aid
Section 9.1: Communications with Other Agencies
Section 9.2: University Police Department
Section 9.3: Environmental Health & Safety
Section 9.4: Transportation Services
Section 9.5: College Station Fire Department
Section 9.6: Bryan Fire Department
Section 9.7: Brazos County Volunteer Fire Departments
Section 10.1: Fire Alarm/Bomb Threats at the Health Center
Section 10.2: Calling Air Ambulance Transport
Section 10.4: Hazardous Material Incidents
Section 10.5: Calling CHEMTREC
Section 10.6: Emergency Ambulance Service and Repairs
Section 10.7: Procedures for Electrical Brown or Black Out
Section 10.8: Critical Incident Response Team Procedures
Section 10.9: Mass Casualty Incidents
Section 10.11: Requests for Mutual Aid and Standby
Section 10.12: 911 Verbal Patient Refusals
Section 10.14: Hospital Divert
Section 10.15: Campus Housing Calls